To Sign Up:

1. Select Books

To join PBC, first select your introductory offer books by adding them to the shopping cart. After you've made your selections, click the "Checkout" button.

2. Confirm Book Selections

You can remove books from your cart by clicking on the "Delete" icon and return to browsing books by clicking on the "Change Selections" button. Once you have confirmed your book selection in the shopping cart, click the "Continue" button.

3. Register Billing and Shipping Information

You will need to create a password, and provide an email address.

Next, enter your billing address and shipping information, (if your shipping address is the same just check the "Same as Billing" box).

Enter your payment information you need a valid credit card/Visa, Master Charge, American Express or Discover to join PBC.

4. Select a Beneficiary Organization

With each member-priced book (of $10.00 or more) you buy, PBC will donate $2 to a progressive organization that you designate. From the drop down menu, select a Progressive Book Club beneficiary organization that will benefit from your book purchases. You may also choose not to select a beneficiary organization.

After you have completed these sections you will be asked to accept the terms of the Membership Agreement and the Site Agreement. Click the "Submit Order" button to apply for membership. Upon approval, you'll receive a confirmation email welcoming you to Progressive Book Club. Now you can create a member profile.

What is a Member Profile?

Your member profile contains information about your account with PBC.

As part of your profile, you can create a bookshelf, spotlighting the books you've read or would like to read, provide a zip code for offline meet-ups and notification of book and author events, update the email address associated with your membership account, and reset your account password.

Creating a bookshelf and providing a zip code for offline meet-ups is optional. If you choose not to do either at the time of joining, you can simply click on MY PROFILE anytime after you have logged in, then click My Profile to create a bookshelf and submit a zip code for offline meet-ups.

Participate in the PBC Community

In addition to purchasing the best progressive books available, we also want to build a progressive community of ideas. We want to hear from our members about the books we offer, and have them engage in discussions and attend events. To participate in the PBC community, you can:

• Tag, rate, and review books
• Join a discussion by posting comments on the PBC Blog
• Participate in live online events posted on the PBC Blog

What is the Progressive Book Club Risk Free Satisfaction Guarantee?

Joining Progressive Book Club is risk free. You may return the complete introductory book shipment within 14 days of receipt and receive a complete refund including shipping and handling and taxes where applicable, and your membership will be cancelled. To ensure that we process your refund as quickly as possible, please make sure to include a copy of the shipment confirmation or correspondence containing your name, billing address, shipping address, PBC account number and order number with your return. Please write "Cancel Membership" on the enclosed correspondence.

Mail the complete introductory package you are returning to:

Emmaus, PA 18098

Who can join?

You must be 18 years of age or older and a resident of the United States. PBC can ship to deliverable addresses in the United States. At this time, Progressive Book Club cannot ship to APOs or FPOs.

Can I join by phone instead of online?

At this time we are only accepting membership applications via the Progressive Book Club website. We are not accepting membership applications over the phone. Click here to join today; the process is safe and secure.

How long does it take to receive my introductory book shipment?

Please allow 10 to 14 business days for delivery of your introductory book shipment. You will receive an order confirmation email shortly after placing your introductory order. Once the order has shipped, you will receive a shipment confirmation email. You can check the status of your order by clicking on MY PROFILE on the navigation bar and then clicking on My Order History.

What credit cards can I use to join PBC and or make a purchase?

We accept MasterCard, Visa, American Express, and Discover.

Can I pay by check or is a "bill me later" payment option available?

All purchases must be made using a valid credit card only.

What should I do if I am experiencing difficulties joining Progressive Book Club or placing an order?

We recommend that when accessing the site you use one of the following internet browsers: Internet Explorer 7, Mozilla Firefox Version 2 and above or Safaris Version 2 or above.

If you continue to experience problems, please contact Customer Service via the contact us form (link). In the Subject Field, please select the Technical Support option.

In order for us to better support you, can you kindly provide the following information in your email:

1. What browser were you using?
2. What task were you trying to perform that led you to the error - login, add to cart, checkout, etc.
3. What task did you perform before you got the error?
4. Have you tried restarting your browser to clear your cache?

LOGGING IN

How do I log in?

From the Home Page, click on the Login button. On the login page, type your username or email address and password into the boxes. Hit "Login" to enter the secure site.

What if I forget my username or password?

If you forget your username or password, go to the Home Page and click on the Login button. On the login page, click the Forgot Password link.

You will shortly be sent an email with a link that allows you to reset your password. Click on the link and follow the directions.

If you cannot remember both your username and the email address associated with your password, click here to contact Customer Service via email.

How do I log out?

We recommend that when you have finished shopping or participating in the community you log out of the site. Log out by going to the Home Page and clicking on Log Out.

MY ACCOUNT

How do I review/edit my account information?

Click on My PROFILE on the top navigation bar. Then click on My Account to review or edit your account information, including shipping address, billing address, and credit card information. Once you have made the necessary updates, click on the "Save Changes" button at the bottom of the page.

Please note that the shipping address listed on your My Account page (identified as default shipping address) is where all PBC Pick auto-shipments will be sent.

How can I view my order status and payment history?

Click on My PROFILE on the top navigation bar. Then click on My Order History to review details of the order and payment history associated with your account.

Where do I update my email address?

Click on MY PROFILE on the top navigation bar, and then click on My Profile to update your email address and bookshelf. If you are changing your email address, please remember to whitelist (see below) Progressive Book Club so you don't miss any important Club correspondence. Once you have made the necessary updates, click on the "Save Changes" button at the bottom of the page.

For your security and to guarantee that important e-mails from Progressive Book Club always reach your inbox, we recommend that you "white-list" the following addresses:

White-list methods vary by internet service provider (ISP)

How do I update my credit card information?

Click on MY PROFILE on the top navigation bar and then select My Account to update the credit card you have on file. Once you have made the necessary updates, click on the "Save Changes" button at the bottom of the page.

How can I review/update my billing/shipping address?

Click on MY PROFILE on the navigation bar and then select My Account to update your billing/shipping address. Once you have made the necessary updates, click on the "Save Changes" button at the bottom of the page.

ORDERING

How do I place an order?

Orders can be placed via the Club website ONLY. Place your orders by adding the book(s) you want in your shopping cart and following the checkout process.

What type of discounts can I expect from Progressive Book Club?

As a member, you can purchase the latest progressive books at competitive savings (most titles will be 10-30% off list prices), and with sales and specials throughout the year, you may save as much as 70-80% off list prices on select titles.

How long will it take to process an order?

We make every effort to process your order quickly subject to availability and credit card authorization. Books are shipped via USPS and should arrive within 10-14 business days.

Do I have to pay sales tax?

If you live in New York, Pennsylvania or District of Columbia, we are required by law to collect sales tax on all purchases (including shipping and handling charges).

Can I change or cancel an order?

We strive to process your order as quickly as possible; therefore we are not currently able to change or cancel an order through the website once it has been submitted. However if your order has not yet been processed, you may be able to change or cancel an order by speaking with a Customer Service Representative by calling (800) 682-1825. Customer Service Representatives are available to assist you daily from 7 a.m. to 11 p.m. EST. Please have your account number and, order number ready to facilitate the process.

Can you help me order a book that I don't see listed?

At this time, we are not able to assist you with special orders. Only the books you see on the site are available for sale through the Club. If you know of a great book you would like to see offered in the Club, please click here to send your suggestion to us.

Can I order a book before it is published?

Yes! Often, we can allow you to pre-order or reserve a book that is not yet published. Simply place the book in your cart, proceed to checkout, and complete the purchase transaction. The book will be shipped to you on its on-sale date. Your credit card will not be charged until the book ships.

PBC PICKS

What is a PBC Pick?

Each month, PBC's editors and the PBC Editorial Board select one book as the "PBC Pick." We consider this book to be the most significant and relevant new book a title that we feel has the most potential to spur discussion and debate on an important issue of great interest to the progressive community. A book perfectly suited for reading groups both online and offline the monthly PBC Pick stands out as essential reading for everyone intent on deepening his or her understanding of an important issue and harnessing the power of words into meaningful action.

How does the Monthly PBC Pick work?

At the beginning of each month, you will receive an email notification from PBC announcing which book has been selected as that month's PBC Pick. If you wish to receive the PBC Pick immediately, add it to your cart and purchase it. If you do not wish to receive that month's PBC Pick, you must click on the "Decline" button before the reply-by date noted in the e-mail and on our site. If you do nothing, the PBC Pick will be sent to you automatically. PBC will send a second email reminder to you approximately one week prior to the reply-by date if you have not yet responded.

What if I'm not receiving the PBC Pick email notifications?

If you are not receiving email notifications about the PBC Pick as well as other important membership information, please whitelist Progressive Book Club to ensure future email delivery from us. Click here for details about how to whitelist Progressive Book Club for your specific Internet Service Provider.

Can I order more than one copy of a PBC Pick?

Sure. If you want to order any additional copies of the monthly PBC Pick, simply place the book in your cart and change the quantity field in the shopping cart.

How can I check my PBC Pick Status?

Go to MY PROFILE and then click on My PBC Pick History, where you will be provided with the status of your current PBC Pick as well as the history of all previous PBC Picks. The status includes the date you responded and whether you declined, accepted/ordered the PBC Pick or that the PBC Pick was auto-shipped to you.

How will my order be shipped?

All orders are shipped via USPS.

Can I request expedited shipping for my order(s)?

Currently, PBC does not offer expedited shipping options. We are currently working to provide both USPS Priority Mail and Fed-Ex.

Can I ship an order to another address?

Yes, the website allows you to store up to ten ship-to addresses. To add or update ship-to addresses, click on MY PROFILE on the navigation bar and then click on My Address Book. At checkout, you can easily indicate which ship-to address you would like to use.

If you have moved and need to change the mailing address listed on your account, click on MY PROFILE , select My Account, and change the default shipping address. All future orders will be shipped to the default address unless an alternate address is entered during checkout when placing an order. PBC Pick auto-shipments will be shipped to your default shipping address.

Can I ship to an address outside of the United States?

All orders must have a USPS approved delivery address. PBC can ship to deliverable addresses in the continental United States, Alaska, and Hawaii. At this time, Progressive Book Club cannot ship to APOs or FPOs.

RETURNS

What is your Return Policy for the AUTO-SHIPPED PBC Picks?

If you have not opened the PBC Pick auto-shipped package, write "Refused - Return to Sender" on it and return it to the US Post Office within 30 days of receipt. PBC will refund you for the cost of the book and the shipping and handling charges. (see details below)

How do I return an Auto-shipped PBC Pick?